REFUND POLICY

Customer Satisfaction

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At Story Escape, customer satisfaction is important. If you are not entirely satisfied with your digital escape room purchase, you may submit a request for a full refund.

Eligibility

To be eligible for a refund, requests must be received within thirty (30) days from the original date of purchase.

Procedure

To initiate a refund, please contact us directly via email at info@onlinestoryescape.com. Upon receipt and verification of your request, the refund will be processed promptly. The funds will be credited back to your original method of payment.